Payment Policy

Effective date: 22 July 2026

This Payment Policy applies to all payments made to Print Depot through our website, checkout, email, telephone, approved quotation, invoice, Google Shopping, Google Merchant Center, or another authorised sales channel.

By submitting an order, approving a quotation, making a payment, or instructing Print Depot to begin work, you agree to this Payment Policy and our applicable Terms and Conditions.

Nothing in this policy excludes, restricts, or modifies any right or remedy that cannot legally be excluded under New Zealand law.

---

Payment Summary

1. Accepted Payment Methods

Print Depot accepts the payment methods displayed during checkout or stated on an approved quotation or invoice.

Depending on the order and sales channel, available methods may include:

• Credit or debit card through our secure online checkout.
• Direct bank transfer.
• An approved Print Depot business credit account.
• Another payment method specifically accepted by Print Depot in writing.

Not every payment method is available for every order, product, customer, or sales channel.

A payment method is available only where it is displayed at checkout or expressly confirmed by Print Depot.

Print Depot will provide at least one conventional payment method during online checkout.

2. Payment Currency

All website prices, quotations, invoices, payments, credits, and refunds are processed in New Zealand dollars unless Print Depot expressly agrees otherwise in writing.

If your payment provider converts another currency into New Zealand dollars, your bank, card issuer, or payment provider may apply:

• A currency-conversion rate.
• An international transaction fee.
• A bank or card-provider charge.

These external charges are controlled by your payment provider and are not received or controlled by Print Depot.

3. GST and Total Price

Whether prices include or exclude New Zealand GST will be clearly stated on the relevant product page, quotation, invoice, shopping cart, or checkout page.

Before an online order is confirmed, the checkout will display the total amount payable, including:

• The selected products and quantities.
• Required customisation charges.
• Design, setup, or artwork charges where applicable.
• Delivery, freight, or handling charges.
• Applicable GST.
• Any other disclosed and authorised charge.

The price displayed for a product must be read together with the customer’s selected size, quantity, material, printing, finishing, artwork, and delivery options.

Custom product selections may change the final price displayed on the product page, shopping cart, or checkout.

4. Google Shopping and Merchant Center Orders

Products advertised through Google Shopping or Google Merchant Center must be purchased through Print Depot’s secure website checkout.

The product price shown on Google should match the corresponding product price or starting configuration shown on the Print Depot product page.

The final price may change where the customer selects additional or different:

• Quantities.
• Sizes or dimensions.
• Paper or materials.
• Printing options.
• Finishing options.
• Customisation.
• Artwork or design services.
• Delivery services.

Any required product options and related costs will be displayed before the customer completes checkout.

Print Depot will not intentionally add undisclosed compulsory product or service charges after an online order has been confirmed.

5. Payment Before Production

Unless Print Depot has approved different payment terms in writing, full payment is required before we begin:

• Design or artwork preparation.
• Proof preparation.
• Stock or material purchasing.
• Printing or production.
• Fabrication or installation preparation.
• Outsourced or trade production.
• Packing, dispatch, delivery, or collection.

Print Depot may choose to begin preliminary work before full payment, but doing so does not waive our right to require payment before continuing or delivering the order.

Production timelines do not begin until all required payment, artwork, specifications, information, and proof approval have been received.

6. Cleared Funds

An order is not treated as paid until the payment has been successfully received, authorised, and cleared.

A payment receipt, bank screenshot, pending transaction, or transfer confirmation does not necessarily mean that cleared funds have been received.

Print Depot may wait for payment to clear before:

• Accepting the order.
• Purchasing materials.
• Starting production.
• Releasing proofs or final artwork.
• Dispatching or releasing products.

Print Depot is not responsible for a production or delivery delay caused by pending, delayed, declined, reversed, or uncleared payment.

7. Order Acceptance

Making payment does not automatically mean that Print Depot has accepted the order.

An order is accepted when Print Depot:

• Provides written order confirmation.
• Confirms that the artwork and specifications are suitable.
• Begins authorised design, sourcing, or production work.
• Otherwise confirms acceptance in writing.

If Print Depot cannot accept an order after payment has been received, we will refund the amount paid for any products or services that will not be supplied, less any lawful amount payable for authorised work already completed or non-recoverable custom costs.

8. Payment Does Not Guarantee a Deadline

Payment alone does not guarantee a production, collection, dispatch, or delivery date.

A requested deadline is accepted only where Print Depot expressly confirms it in writing after reviewing:

• The supplied artwork.
• The required quantity and specifications.
• Proofing requirements.
• Material availability.
• Production capacity.
• Finishing requirements.
• The delivery destination and courier service.

Customers should not assume that payment confirms an urgent deadline unless Print Depot has expressly accepted that deadline in writing.

9. Credit and Debit Card Payments

Card payments are processed through an authorised third-party payment gateway or payment provider.

When making a card payment, you confirm that:

• You are authorised to use the card or payment account.
• The billing information supplied is correct.
• The payment is not fraudulent or unlawful.
• Sufficient funds or credit are available.

Your card issuer or payment provider may perform additional verification, including:

• Address verification.
• Security-code verification.
• Three-dimensional secure authentication.
• Fraud or risk screening.
• Identity or transaction verification.

Print Depot does not control whether a payment provider or card issuer approves or declines a transaction.

10. Payment Security

Online payments are made through a secure checkout using encrypted connections and authorised payment providers.

Print Depot generally does not receive or store your complete card number, card security code, or online-banking password.

Our payment provider may provide Print Depot with limited transaction information, including:

• Payment status.
• Transaction reference.
• Payment method.
• Card type.
• Limited or masked card details.
• Billing information.
• Fraud-screening results.

Customers must not send complete card details by ordinary email, website chat, social-media message, or another unsecured communication method.

11. Direct Bank Transfers

Where direct bank transfer is available, the customer must:

• Use the bank details supplied by Print Depot.
• Pay the exact amount due.
• Use the invoice, quotation, or order number as the payment reference.
• Ensure that any bank charges are paid by the customer.

Print Depot is not responsible for payments sent to incorrect account details entered by the customer.

Customers should independently verify any unexpected request to change Print Depot’s bank account details by calling us on 09 300 3216 before making payment.

Print Depot will not normally notify customers of changed bank details only through an unexpected email.

If a bank transfer cannot be identified because the customer used an incorrect or missing reference, production may be delayed until the payment can be verified.

12. Quotations and Invoices

Payments made against a quotation or invoice must include the relevant quotation, invoice, or order number.

A quotation is not a tax invoice and does not confirm that an order has been accepted unless expressly stated.

Where the customer changes the order after a quotation has been approved, Print Depot may issue:

• A revised quotation.
• An additional invoice.
• A variation charge.
• A credit for work removed from the scope where appropriate.

The customer must pay any approved additional amount before Print Depot completes or releases the affected order, unless different terms have been accepted in writing.

13. Deposits and Part Payments

Print Depot may require a deposit or part payment for:

• Large or high-value orders.
• Custom materials.
• Specially sourced products.
• Design or development work.
• Outsourced production.
• Installation work.
• Business account orders.

Unless otherwise agreed in writing, a deposit authorises Print Depot to begin the work and incur costs for the order.

If the customer later cancels the order, Print Depot may retain or apply the deposit against:

• Design or artwork work completed.
• Administration and setup.
• Materials ordered or used.
• Supplier cancellation charges.
• Outsourced work.
• Production already completed.
• Other reasonable and non-recoverable costs.

Any remaining deposit balance will be handled in accordance with our Refunds and Returns Policy and applicable New Zealand law.

14. Balance Payments

Where Print Depot accepts a deposit or part payment, the remaining balance must be paid by the date shown on the quotation, invoice, or order confirmation.

Unless otherwise agreed in writing, Print Depot may withhold:

• Final artwork or files.
• Completed products.
• Dispatch or delivery.
• Installation.
• Further production.

until the outstanding balance has been paid and cleared.

15. Business Credit Accounts

Business credit accounts are available only where Print Depot has approved the account and payment terms in writing.

Print Depot may require:

• A completed credit application.
• Business and contact information.
• Trade references.
• A credit check where authorised and lawful.
• A personal guarantee or security arrangement for appropriate commercial accounts.

Print Depot may approve, decline, suspend, reduce, or withdraw credit facilities based on reasonable commercial considerations.

Approval of credit for one order does not require Print Depot to provide credit for future orders.

16. Business Account Payment Terms

Approved business-account invoices must be paid by the due date shown on the invoice.

If no due date is shown, payment is due immediately upon receipt unless Print Depot has confirmed different terms in writing.

A business customer must not withhold, deduct, set off, or delay payment because of a dispute relating to another order, except where the customer has a legal right to do so.

Where only part of an invoice is disputed, the undisputed amount must still be paid by the due date.

17. Overdue Business Accounts

If an approved business account becomes overdue, Print Depot may, to the maximum extent permitted by law:

• Suspend design, production, delivery, installation, or further orders.
• Require payment in advance for current and future work.
• Reduce or withdraw the customer’s credit limit.
• Charge interest at 1.5% per month on overdue amounts, calculated daily.
• Recover reasonable debt-collection, legal, court, and enforcement costs caused by the overdue account.
• Apply amounts received to the oldest outstanding invoice.

Print Depot will not charge interest or recovery costs where doing so would be unlawful.

Suspension of work due to an overdue account may affect production and delivery dates.

18. Failed or Declined Payments

A payment may be declined, delayed, or rejected by the customer’s bank, card issuer, or payment provider.

Possible reasons include:

• Insufficient funds or available credit.
• Incorrect card or billing information.
• An expired card.
• Security or fraud screening.
• Transaction limits.
• Technical or network issues.
• Payment-provider restrictions.

If payment fails, the order will not normally proceed until a successful replacement payment has been received.

Print Depot is not responsible for charges imposed by the customer’s bank or payment provider because of a failed or declined payment.

19. Reversed or Cancelled Payments

If a payment is reversed, cancelled, recalled, dishonoured, or withdrawn after Print Depot has begun work, the amount remains payable.

Print Depot may suspend the order and require another cleared payment method before continuing.

The customer may also be responsible for reasonable bank, administration, production, supplier, collection, or recovery costs caused by the reversed payment, to the extent permitted by law.

20. Payment Verification and Fraud Prevention

Print Depot may review, delay, or temporarily place an order on hold where reasonably necessary to verify:

• The customer’s identity.
• The payment method.
• The billing or delivery address.
• Authority to use a card or account.
• An unusually large or unusual transaction.
• A transaction identified by fraud-screening systems.

Print Depot may request reasonable supporting information before accepting or dispatching an order.

If satisfactory verification cannot be completed, Print Depot may cancel the order and refund the payment to the original payment method, subject to lawful deductions for authorised work already completed.

Print Depot is not responsible for reasonable delays caused by necessary payment or fraud verification.

21. Payment Surcharges and Processing Fees

Print Depot will provide at least one surcharge-free payment option where required by applicable New Zealand law or regulatory guidance.

If a payment surcharge or processing fee applies to an optional payment method:

• It will be clearly disclosed before the customer confirms payment.
• It will not exceed the amount permitted by applicable law.
• The customer may select another available payment method where offered.

Unavoidable online payment, service, handling, or transaction fees will be included in the total price disclosed before the order is confirmed.

Print Depot may change or remove payment fees to comply with changes in law, payment-provider costs, or regulatory requirements.

22. Duplicate Payments

If you believe that the same order has been paid more than once, contact Print Depot promptly and provide:

• The order or invoice number.
• The transaction dates.
• The amounts paid.
• Relevant transaction references.

After verification, a confirmed duplicate payment will normally be refunded to the original payment method.

23. Overpayments and Unidentified Payments

If a customer pays more than the amount due, Print Depot may:

• Refund the confirmed overpayment.
• Apply it to another outstanding invoice with the customer’s agreement.
• Issue an account credit.

If a payment cannot be identified, Print Depot may hold it while making reasonable attempts to locate the payer.

The customer may be required to provide reasonable evidence of payment before the amount can be allocated or refunded.

24. Promotional Codes and Discounts

Promotional codes, account discounts, and special offers:

• Must be entered or applied before the order is confirmed.
• Are subject to any stated expiry date and conditions.
• Cannot normally be exchanged for cash.
• Cannot be combined unless expressly permitted.
• May apply only to selected products, quantities, customers, or order values.

Print Depot is not required to apply a promotional code retrospectively after an order has been submitted, except where the failure resulted from an error made by Print Depot.

Print Depot may cancel or correct a discount that was applied through fraud, misuse, duplication, a technical error, or a breach of the promotional terms.

25. Account Credits

An account credit offered voluntarily by Print Depot:

• May be applied only to eligible future purchases.
• Is not normally redeemable for cash.
• Cannot be transferred without written approval.
• May be subject to an expiry date disclosed when issued.
• May not be combined with another offer unless permitted.

This does not apply where a cash refund is required by law.

26. Changes to an Order After Payment

If the customer requests a change after payment, Print Depot may recalculate the order price.

Changes may result in:

• An additional amount payable.
• A revised quotation or invoice.
• Additional design or setup charges.
• Material or supplier charges.
• A changed production or delivery timeframe.
• A credit where the revised order costs less and the work has not already been completed.

Print Depot is not required to begin the changed work until the revised price has been approved and any additional payment has cleared.

27. Cancellations After Payment

A payment may be used to purchase materials, reserve production resources, prepare artwork, or begin custom work.

Because most Print Depot products are personalised or made to order, cancellation does not automatically entitle the customer to a full refund.

If an order is cancelled, Print Depot may deduct reasonable amounts for:

• Design and artwork work completed.
• File preparation and setup.
• Materials ordered, used, or made unusable for another customer.
• Supplier and outsourcing charges.
• Production already completed.
• Administration and payment costs that cannot reasonably be recovered.

Cancellations and refunds are governed by our Refunds and Returns Policy.

28. Refunds

Refunds are available only where:

• Required by applicable New Zealand law.
• Permitted under our Refunds and Returns Policy.
• Approved by Print Depot in writing.

Where an issue can reasonably be corrected, Print Depot may first provide:

• A correction.
• A reprint.
• A replacement.
• An appropriate account credit.

A refund will not normally be provided where the order was correctly produced according to the customer’s approved artwork, proof, and specifications.

29. Refund Method

Approved refunds will normally be returned to the original payment method.

This helps protect both the customer and Print Depot against fraud.

If the original payment method is unavailable, expired, or closed, Print Depot may request reasonable evidence and arrange an alternative refund method where appropriate.

Print Depot will not normally issue a refund to a different person, card, or bank account without sufficient verification.

30. Refund Processing Time

Approved refunds will normally be initiated within 5 working days after Print Depot confirms the refund in writing.

After the refund has been initiated, the time required for funds to appear depends on the customer’s:

• Bank.
• Card issuer.
• Payment provider.
• Original payment method.

These external processing times are outside Print Depot’s control.

31. Non-Refundable Charges

Subject to applicable law, the following charges are not refundable where the relevant service was correctly completed or cost was properly incurred:

• Design and artwork services.
• Proof preparation.
• File checking, correction, setup, or imposition.
• Custom materials and specially sourced products.
• Supplier and outsourcing costs.
• Printing or production already completed.
• Delivery, courier, or freight services already completed.
• Installation or site work already completed.

Nothing in this section prevents a customer from receiving a remedy where required by law.

32. Payment Disputes and Chargebacks

If you do not recognise a payment or believe that an amount is incorrect, contact Print Depot promptly before starting a chargeback where reasonably possible.

Please provide:

• The order or invoice number.
• The transaction date and amount.
• A description of the concern.
• Any relevant correspondence or supporting information.

Print Depot will investigate the transaction and attempt to resolve the issue in good faith.

A customer must not knowingly submit a false, misleading, or fraudulent chargeback.

Where a chargeback is submitted for a valid custom order that was properly authorised and supplied, Print Depot may provide the bank or payment provider with relevant evidence, including:

• The order confirmation.
• Payment and checkout records.
• Customer correspondence.
• Artwork and proof approvals.
• Production records.
• Courier tracking and proof of delivery.
• The applicable policies and terms.

Nothing in this section prevents a customer from exercising a lawful chargeback or payment-dispute right.

33. Tax Invoices and Receipts

Print Depot will provide an order confirmation, receipt, invoice, or tax invoice as appropriate.

The customer is responsible for providing accurate:

• Billing name.
• Company or organisation name.
• Billing address.
• Email address.
• Purchase order or account reference.

Requests to change invoice details after issue may be subject to verification.

Print Depot is not responsible for customer accounting or tax treatment. Business customers should obtain independent accounting or tax advice where required.

34. Ownership Until Payment

For business orders, ownership of products remains with Print Depot until all amounts owing for those products have been paid in full.

Print Depot may withhold or recover unpaid products where legally permitted.

Risk and delivery arrangements are governed by our Terms and Conditions and Shipping Policy.

35. Third-Party Payment Providers

Third-party banks, payment gateways, card issuers, finance providers, or digital-wallet providers operate under their own terms and privacy policies.

Print Depot is not responsible for:

• The availability of a third-party payment service.
• A payment provider’s approval or decline decision.
• External bank or card fees.
• Currency-conversion charges.
• Temporary payment-provider outages.
• Delays caused solely by a customer’s payment provider.

This does not limit Print Depot’s responsibility for choosing and operating payment services with reasonable care or for obligations that cannot legally be excluded.

36. Buy Now, Pay Later or Finance Services

If Print Depot offers a buy-now-pay-later or third-party finance option, that service is provided by the relevant finance provider and is subject to its separate:

• Eligibility requirements.
• Credit assessment.
• Payment schedule.
• Fees and charges.
• Terms and conditions.
• Privacy policy.

Print Depot does not control whether a finance provider approves an application.

A customer remains responsible for reviewing and complying with the finance provider’s terms.

37. Pricing or Technical Errors

Print Depot may correct an obvious pricing, calculation, tax, discount, product-option, or technical error before accepting or producing an order.

If an error is identified after payment but before production, Print Depot may:

• Offer to proceed at the corrected price.
• Offer a reasonable alternative.
• Cancel the affected order and refund the amount paid for products or services that will not be supplied.

Print Depot will not intentionally advertise a price without intending to supply the advertised product on the stated terms.

38. Privacy and Payment Information

Payment and transaction information is handled in accordance with our Privacy Policy.

Print Depot may use payment information to:

• Process and verify transactions.
• Prevent fraud.
• Provide invoices and refunds.
• Manage customer accounts.
• Resolve disputes and chargebacks.
• Meet tax, accounting, legal, and regulatory obligations.

Print Depot does not sell customers’ payment or contact information.

39. Consumer Rights

Where products or services are acquired for personal, domestic, or household use, the customer may have rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, and other applicable New Zealand legislation.

Nothing in this Payment Policy excludes, restricts, or modifies:

• A consumer guarantee.
• A legally required refund or remedy.
• Liability for misleading or deceptive conduct.
• A lawful payment dispute or chargeback right.
• Any other right that cannot legally be excluded.

40. Business-to-Business Payments

Where a customer acquires products or services in trade and for business purposes, the business customer agrees to the business payment, credit-account, overdue-account, retention-of-title, and liability provisions contained in this policy and our Terms and Conditions.

To the maximum extent permitted by law, Print Depot is not responsible to a business customer for indirect, special, incidental, or consequential loss caused by:

• A declined or delayed payment.
• Payment verification.
• An overdue account suspension.
• A payment-provider outage.
• A customer entering incorrect payment information.
• Production being delayed while awaiting cleared funds.

This limitation does not apply to fraud, wilful misconduct, or liability that cannot legally be excluded.

41. Changes to This Payment Policy

Print Depot may update this Payment Policy to reflect changes to:

• Payment methods and providers.
• Our website or checkout.
• Business practices.
• Legal or regulatory obligations.
• Security and fraud-prevention requirements.

The policy applying to an order will generally be the version published or provided when the order was accepted, unless a change is required by law or agreed by the parties.

42. Related Policies

Please also review:

• Privacy Policy
• Terms and Conditions
• Refunds and Returns Policy
• Shipping and Delivery Policy
• Payment Policy
• Cookie Policy

43. Contact Print Depot

For payment confirmations, invoices, duplicate payments, refunds, account questions, or payment disputes, contact:

Print Depot
East Tāmaki, Auckland, New Zealand
Phone: 09 300 3216
Email: info@printdepot.co.nz
Website: https://printdepot.co.nz/

Please include your order, quotation, or invoice number and the relevant transaction reference. Do not send complete card numbers, security codes, or online-banking passwords by email.