Privacy Policy

Effective date: 22 July 2026

Print Depot respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Print Depot collects, holds, uses, shares, and protects personal information when you:

• Visit or use our website.
• Create an online account.
• Request a quotation.
• Place an order.
• Supply artwork or customer information.
• Contact us by telephone, email, website form, live chat, or social media.
• Subscribe to marketing communications.
• Interact with Print Depot through Google Shopping, Google Merchant Center, online advertising, or another sales channel.

This policy is intended to comply with the New Zealand Privacy Act 2020 and its Information Privacy Principles.

1. Who We Are

In this Privacy Policy, “Print Depot”, “we”, “us”, or “our” means the business operating the Print Depot website and providing printing, design, signage, delivery, and related products and services.

Print Depot is the agency responsible for collecting and holding the personal information described in this policy.

Print Depot
East Tāmaki, Auckland, New Zealand
Phone: 09 300 3216
Email: info@printdepot.co.nz
Website: printdepot.co.nz

2. Personal Information We Collect

The personal information we collect depends on how you interact with Print Depot and may include:

Contact Information

• Your name.
• Company or organisation name.
• Job title or department.
• Email address.
• Telephone number.
• Billing, delivery, and installation addresses.

Order and Transaction Information

• Products and services ordered.
• Order specifications, quantities, sizes, materials, and finishing selections.
• Quotation, invoice, payment, and transaction information.
• Purchase order numbers and account references.
• Delivery, collection, courier, and tracking information.
• Order history, reorders, returns, refunds, and customer-service records.

Account Information

• Website username and account details.
• Saved billing and delivery addresses.
• Account preferences and order history.
• Business credit-account information where applicable.

Passwords are stored in an encrypted or hashed form by the website platform. Print Depot cannot normally view your original account password.

Artwork and Production Information

• Artwork, documents, images, photographs, logos, and designs.
• Names, contact details, photographs, or other information appearing in supplied artwork.
• Variable-printing data, mailing lists, numbering files, barcode data, and QR-code information.
• Proof approvals, revision instructions, and production correspondence.
• Technical information about uploaded files.

Communication Information

• Emails, messages, website enquiries, and live-chat conversations.
• Telephone call notes.
• Customer feedback, reviews, complaints, and survey responses.
• Social-media messages and interactions.

Website and Device Information

• IP address.
• Browser and device type.
• Operating system.
• Approximate location based on your IP address.
• Pages viewed and links selected.
• Referral website or advertising source.
• Session dates, times, and duration.
• Shopping-cart and checkout activity.
• Cookie identifiers and analytics information.

Payment Information

Payments may be processed by banks or third-party payment providers.

Where a third-party payment provider processes your payment, Print Depot generally does not receive or store your complete card number, card security code, or online-banking password. We may receive transaction details such as:

• Payment status.
• Payment method.
• Transaction reference.
• Card type and limited card details.
• Billing name and address.
• Fraud or verification results.

3. How We Collect Personal Information

We normally collect personal information directly from you when you:

• Use our website.
• Create or update an account.
• Place an order or request a quotation.
• Upload artwork or production data.
• Approve a quotation or proof.
• Make a payment.
• Contact us by telephone, email, website form, live chat, or social media.
• Subscribe to newsletters, promotions, or marketing.
• Complete a survey or leave a review.
• Visit our premises or interact with our team.

4. Information Collected from Other Sources

Print Depot may also collect personal information about you from another person or source where permitted by law.

These sources may include:

• Your employer, colleague, representative, or authorised agent.
• A customer who includes your information in an order or artwork file.
• A person purchasing or arranging printing on your behalf.
• Payment providers and financial institutions.
• Couriers, freight companies, and installers.
• Fraud-prevention, identity-verification, or credit-reference providers.
• Google, social-media platforms, advertising services, and online marketplaces.
• Business directories and publicly available sources.
• Referrals and business contacts.
• Government agencies, regulators, or law-enforcement authorities where permitted or required by law.

Where Print Depot collects personal information about you indirectly, we will take reasonable steps to ensure that you are informed about the collection, its purpose, the intended recipients, our identity and contact details, and your rights of access and correction, unless an exception under the Privacy Act applies.

5. Information About Other People

Artwork and production files supplied to Print Depot may contain personal information about employees, customers, students, members, guests, recipients, or other individuals.

Examples include:

• Business cards and staff identification.
• Certificates and personalised invitations.
• School yearbooks and photographs.
• Customer mailing lists.
• Name tags and event materials.
• Variable-data printing.
• Employee documents and workplace signage.

If you provide personal information about another person, you confirm that:

• You are authorised to provide the information to Print Depot.
• The information was collected lawfully.
• The person has received any required privacy notice.
• Print Depot may use the information to quote, proof, produce, deliver, and administer the order.

Print Depot will use personal information contained in customer-supplied artwork and data only as reasonably necessary to provide the requested products or services, comply with the law, protect our legitimate interests, or follow the customer’s lawful instructions.

6. Why We Collect and Use Personal Information

We may collect and use personal information to:

• Respond to enquiries and quotation requests.
• Create and administer customer accounts.
• Confirm, process, produce, and deliver orders.
• Prepare artwork, proofs, designs, and production files.
• Process payments, refunds, and account credits.
• Verify transactions and prevent fraud.
• Communicate about orders, proofs, production, collection, and delivery.
• Provide customer support and resolve complaints.
• Manage business credit accounts and collect overdue amounts.
• Arrange courier, freight, installation, or supplier services.
• Maintain tax, accounting, production, and business records.
• Improve our website, products, services, and customer experience.
• Measure website traffic, advertising performance, and sales conversions.
• Display relevant advertising and product listings.
• Send promotions and marketing where permitted.
• Protect our website, customers, employees, systems, and business.
• Investigate suspected fraud, misuse, security incidents, or unlawful activity.
• Establish, exercise, or defend legal claims.
• Comply with legal, regulatory, insurance, and contractual obligations.

7. What Happens if You Do Not Provide Information?

You are not required to provide personal information unless the collection is required by law or necessary to provide a requested product or service.

However, if you do not provide information reasonably required by Print Depot, we may be unable to:

• Prepare an accurate quotation.
• Accept or complete your order.
• Prepare or verify artwork.
• Process payment.
• Deliver or install the products.
• Create or maintain your account.
• Respond to your enquiry or complaint.
• Provide a refund, replacement, or other requested service.

8. Sharing Personal Information

Print Depot does not sell your personal information.

We may share personal information where reasonably necessary with:

• Print Depot employees and authorised contractors.
• Designers, printers, manufacturers, binders, sign suppliers, and trade-production partners.
• Couriers, freight providers, installers, and delivery partners.
• Payment gateways, banks, and transaction providers.
• Website hosting, cloud storage, content-delivery, cybersecurity, backup, and technical-support providers.
• Email, live-chat, customer-service, and communication providers.
• Google and other analytics, advertising, search, shopping, and conversion-measurement services.
• Accounting, invoicing, customer-management, and business-software providers.
• Accountants, lawyers, insurers, auditors, debt collectors, and professional advisers.
• Government departments, regulators, courts, tribunals, or law-enforcement agencies where legally permitted or required.
• A purchaser, investor, adviser, or successor involved in a genuine sale, merger, restructuring, or transfer of the business.

Service providers are given only the information reasonably required to perform the relevant service.

9. Google Services and Online Advertising

Print Depot may use Google services including Google Merchant Center, Google Shopping, Google Analytics, Google Ads, conversion tracking, website measurement, and related services.

Depending on the services active on our website, Google may receive information including:

• Your IP address and device information.
• Cookie or advertising identifiers.
• Pages and products viewed.
• Shopping-cart and checkout activity.
• Advertising interactions and referral information.
• Transaction and conversion information.

Google may use this information in accordance with its own privacy terms and settings.

You may be able to manage advertising personalisation through your Google account, browser settings, cookie controls, or advertising preferences.

10. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the website, remember preferences, understand website use, improve performance, protect against fraud, and measure advertising.

You can control or delete cookies through your browser settings and any cookie controls provided on our website.

Disabling essential cookies may prevent parts of the website, shopping cart, account, or checkout from working correctly.

11. Marketing Communications

Print Depot may send you promotional emails or messages where:

• You have given consent.
• You have an existing business relationship with us and the communication is permitted by law.
• Your business contact details have been conspicuously published and the message is relevant to your business role, where permitted by law.

Marketing communications will identify Print Depot and provide a way to unsubscribe.

You can unsubscribe by:

• Selecting the unsubscribe link in a marketing email.
• Replying with an unsubscribe request where available.
• Emailing info@printdepot.co.nz.

Unsubscribing from marketing will not prevent us from sending necessary transactional communications about quotations, orders, payments, proofs, deliveries, security, or customer support.

12. Reviews and Social Media

If you submit a review, testimonial, social-media comment, photograph, or other public content, the information may be visible to other users of the relevant platform.

With your permission, Print Depot may reproduce a review or testimonial for promotional purposes.

Social-media platforms operate under their own privacy policies, terms, and account settings.

13. Security

Print Depot takes reasonable safeguards to protect personal information against:

• Loss.
• Unauthorised access.
• Misuse.
• Modification.
• Disclosure.
• Destruction.

Safeguards may include:

• Access controls and password protection.
• Website encryption and secure connections.
• Security monitoring and malware protection.
• Software updates, backups, and system maintenance.
• Restricted employee and contractor access.
• Secure payment providers.
• Confidentiality and service-provider obligations.
• Secure disposal or deletion where appropriate.

No website, internet transmission, email, or storage system can be guaranteed to be completely secure. Customers should avoid sending sensitive information through unsecured communication channels where a safer method is available.

14. Privacy Breaches

If Print Depot becomes aware of a privacy breach, we will assess and respond to it in accordance with the Privacy Act 2020.

Where a breach has caused, or is likely to cause, serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as required by law.

15. Overseas Storage and Service Providers

Some service providers used by Print Depot may operate or store information outside New Zealand.

This may include providers of:

• Website hosting and content-delivery services.
• Cloud storage and backups.
• Email and communication services.
• Analytics and advertising services.
• Payment processing.
• Security and technical support.

Where personal information is disclosed outside New Zealand, Print Depot will take reasonable steps to ensure that the disclosure is permitted under New Zealand privacy law and that appropriate privacy safeguards apply.

Information processed or stored overseas may also be subject to the laws of the country in which the provider operates.

16. How Long We Keep Information

Print Depot keeps personal information only for as long as reasonably required for the purpose for which it was collected, or as required by law.

Retention periods may depend on:

• The type of information.
• The purpose for which it was collected.
• Whether an account or customer relationship remains active.
• Warranty, complaint, refund, or dispute requirements.
• Tax, accounting, insurance, and legal obligations.
• Fraud prevention and security requirements.

Order, invoice, payment, and tax records may be retained for at least seven tax years where required for business and tax-record purposes.

Artwork and production files may be retained temporarily for production, reorders, quality control, or dispute management. Print Depot does not guarantee permanent artwork storage and may delete artwork or production files after 90 days unless a longer period is required or agreed.

Marketing contact information may be retained until you unsubscribe or we determine that it is no longer required.

Information may remain in secure backup systems until those backups are rotated or deleted.

17. Accessing Your Personal Information

You have the right to ask whether Print Depot holds personal information about you and to request access to that information.

To make an access request, email info@printdepot.co.nz with:

• Your full name.
• Your contact details.
• A description of the information requested.
• Any relevant order, invoice, or account details.

We may request reasonable proof of identity or authority before releasing personal information.

Access may be refused or limited where permitted by the Privacy Act, including where release would improperly disclose another person’s information or prejudice safety, security, legal privilege, or law enforcement.

18. Correcting Your Personal Information

You may ask Print Depot to correct personal information that you believe is inaccurate, incomplete, or out of date.

If we do not agree to make the requested correction, you may ask us to attach a statement of correction to the relevant information where required by law.

You can also update certain information through your website account where that function is available.

19. Account Closure and Deletion Requests

You may ask us to close your online account or delete personal information that is no longer required.

We may need to retain certain information where:

• Retention is required by law.
• The information forms part of a transaction, tax, or accounting record.
• It is required to resolve a complaint, dispute, refund, or legal claim.
• It is necessary for fraud prevention, security, or enforcement.
• Deletion would affect another person’s lawful rights.

20. Children’s Information

Print Depot’s online ordering services are intended for adults and businesses.

People under 18 should place an order only with the involvement and permission of a parent, guardian, school, employer, or another responsible adult.

If you believe that a child has provided personal information without appropriate authority, contact us so that we can assess and address the matter.

21. Third-Party Websites

Our website may contain links to third-party websites, courier tracking pages, payment services, social-media platforms, and other external services.

Print Depot does not control the privacy practices, content, security, or terms of those third-party services. You should review their privacy policies before providing personal information.

22. Changes to This Privacy Policy

Print Depot may update this Privacy Policy to reflect changes to:

• Our website, products, or business practices.
• Technology and service providers.
• Privacy, marketing, or other legal obligations.
• Security and risk-management requirements.

The updated policy will be published on this page with a revised effective date.

Material changes will not be applied retrospectively in a way that unlawfully reduces your privacy rights.

23. Privacy Complaints

If you have a privacy concern or believe that Print Depot has not handled your personal information appropriately, please contact our Privacy Officer first.

We will review your concern and attempt to respond within a reasonable period.

Privacy Officer – Print Depot
East Tāmaki, Auckland, New Zealand
Phone: 09 300 3216
Email: info@printdepot.co.nz

If you are not satisfied with our response, you may make a complaint to the New Zealand Office of the Privacy Commissioner through its official website.

24. Related Policies

Please also review:

• Privacy Policy
• Terms and Conditions
• Refunds and Returns Policy
• Shipping and Delivery Policy
• Payment Policy
• Cookie Policy