Monday to Friday
8:30am - 4:30pm
Frequently Asked Questions
- Show All
- Design & File Preparation
- General Questions
- Ordering & Payment
- Orders
- Other Questions
- Payments
- Product
- Quotes & Custom Orders
- Refunds & Returns
- Shipping & Delivery
How can I find my case size?
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How can I track my order?
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How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment.
How do I accept a quote and proceed with the order?
Once you receive the quote, you can review and confirm via email or through our website. After confirmation, payment is required to process the order.
How do I place an order?
You can place an order directly through our website by selecting the product, choosing your specifications, and completing checkout.
How long does it take to receive a quote?
We aim to provide quotes within 24-48 hours after submission.
How much does shipping cost?
Shipping costs depend on the order size, weight, and delivery location. The final cost is calculated at checkout.
Still have questions?
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What are your shipping options?
We offer:
- Standard Shipping (3-7 business days)
- Express Shipping (1-3 business days)
- Local Pickup (Same-day or next business day from our Wiri location)
- International Shipping (Varies by destination)
What does Universal Print & Design Ltd (UPL) do?
We provide high-quality printing services, including business cards, flyers, posters, brochures, and more. We also offer design services to help you create the perfect print materials for your needs.